8gbaje Privacy Policy

1.1 About the Organization

8gbaje is an online casino and betting platform providing services for players in Bangladesh. On our website https://8gbaje.cam you can enjoy casino games, sports betting, live casino, and a range of other entertainment services. To contact us, you can email: [email protected].

This Privacy Policy tells you what types of personal information we collect, why we collect it, how it is used, who it may be shared with, and what rights you have.

1.2 Scope of This Policy

This Policy applies to the following:

• All registered members of the 8gbaje website
• Unregistered visitors browsing the website
• Any person who contacts us via email or live chat
• Persons conducting transactions using our services

2.1 Information Provided Directly by You

We collect information you provide directly during registration and account management:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Mobile phone number (for bKash, Nagad, Rocket, or Upay verification)
• Email address (if applicable)
• Mobile wallet account details (for transactions)
• Password (stored in encrypted form)
• Identity document details (for verification when required)

2.2 Automatically Collected Information

When you access our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Time and date of website access (Bangladesh Standard Time, BST, UTC+6)
• Pages visited and session duration
• Cookie and session data
• Referral source (where you came from before visiting our site)

2.3 Transaction-Related Information

For the management of financial transactions, we store the following information:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay)
• Transaction reference numbers
• Gaming history and betting activity
• Bonus and promotion usage history

2.4 Cookie-Related Information

We use cookies and similar technologies. Cookies are small text files stored on your device. They help us:

• Maintain your login session
• Remember your preferences and settings
• Analyze site performance
• Ensure security and prevent fraud

You can control cookies through your browser settings. Please note that disabling cookies may cause some services to not work correctly.

3.1 For the Purpose of Providing Services

The information we collect is primarily used for the following purposes:

• Creating and managing your account
• Verifying age and identity (accounts are activated only for users aged 21 and above)
• Processing financial transactions — via bKash, Nagad, Rocket, and Upay
• Ensuring a minimum deposit of ৳200 and withdrawal of ৳500
• Storing gaming history and transaction records
• Managing the VIP program (Bronze, Silver, Gold tiers)
• Applying the welcome bonus and other promotions

3.2 Security and Fraud Prevention

We use information to protect you and the platform:

• To identify suspicious transactions or login activity
• To prevent the creation of multiple accounts
• To prevent money laundering and fraud
• To ensure SSL encryption against unauthorized account access

3.3 For Customer Service Purposes

Our support team uses your information to resolve your issues quickly. Our 24/7 live chat support operates in Bengali, and our representatives can view relevant account information based on the nature of your issue.

3.4 Improvement and Analysis

We analyze aggregated and anonymized data to maintain and improve the quality of our services. This analysis helps us:

• Monitor website performance
• Add games based on player preferences
• Identify and resolve technical issues
• Plan new features and services

4.1 Service Provider Partners

To operate our services, limited information may need to be shared with certain trusted third parties. These include:

• Payment processing services (bKash, Nagad, Rocket, Upay) — for transaction verification
• Game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others) — for the gaming experience
• Technology and server service providers — for platform operation
• Cybersecurity providers — for protecting your information

All these partners operate under strict confidentiality agreements and may use your information only for specified purposes.

4.2 Legal Obligations

In the following circumstances we may be required to share information with legal authorities:

• As part of a court order or legal process
• To comply with anti-money laundering laws
• At the request of relevant authorities for the prevention of terrorism financing
• To assist in fraud investigations

4.3 What We Never Do

We commit that:

• Your information will never be sold to third parties
• Your information will not be used for marketing purposes without your permission
• Information will not be shared with any unrelated companies
• Your financial passwords or PINs are never stored

5.1 Technical Security

We use industry-standard technology to keep your information secure:

• SSL/TLS encryption — all data transfers are handled through secure channels
• Passwords are stored using strong hashing algorithms
• Firewalls and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted
• Server data is stored in encrypted form

5.2 Administrative Security

Alongside technical measures, we also apply administrative controls:

• Only authorized staff can access information on a need-to-know basis
• All staff receive privacy training
• Data access logs are maintained and reviewed regularly
• Access is revoked immediately upon staff changes

5.3 Data Breach Response

In the event of any data security breach, we will:

• Notify affected users as quickly as possible
• Clearly communicate the nature of the incident and its potential impact
• Take necessary immediate steps to minimize damage
• Put measures in place to prevent such incidents in the future

6.1 Retention Policy

We retain your personal information only for as long as it is necessary. The retention period is determined based on the following:

• The duration your account remains active
• Financial transaction records — retained for the legally required period
• Long-term retention is possible if required for fraud investigations
• Some data may be kept for a limited time even after account closure

6.2 Data Deletion

If you request to close your account, we will endeavor to delete data that falls outside our legal obligations within a limited time. To request data deletion, contact us at: [email protected].

7.1 Right to Access Data

You may find out at any time what information we hold about you. Contact our support team to make this request. After verification, we will provide you with a copy of the information.

7.2 Right to Correct Data

If any information we hold about you is incorrect, you may request a correction. Some information can be changed directly from your account settings. For other information, please contact us.

7.3 Right to Delete Data

In certain circumstances you may request that your data be deleted. Please note that due to legal obligations, some data may be required to be retained for a specified period.

7.4 Right to Opt Out of Marketing Communications

You may opt out of our promotional communications at any time. Simply let our support team know and we will action your request immediately.

7.5 Right to Lodge a Complaint

If you have any complaint about how we handle your data, please contact us directly in the first instance at: [email protected]. We will consider your complaint with due seriousness and make every effort to provide a resolution.

8.1 Age Policy

The 8gbaje platform is for users aged 21 and above only. We do not knowingly collect any information from persons under 21. Age verification is mandatory at the time of registration.

If we have reason to believe that a minor is using our service, we will immediately suspend that account and delete any information collected.

8.2 Appeal to Parents and Guardians

If parents or guardians believe their minor child is using our platform, please notify us immediately at [email protected]. We will take the necessary steps promptly.

9.1 Notice of Changes

This privacy policy may be updated from time to time. For significant changes, we will:

• Display a clear notice on the website
• Update the date of the change at the top of the page
• Endeavor to notify registered users through the applicable channel

Continued use of the platform after any changes will be considered your acceptance of the updated policy.

9.2 Previous Versions

If you wish to view a previous version of this policy, please contact us. We will be able to provide archived versions.

10.1 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will review each request with due attention and respond as quickly as possible.

10.2 Responsible Gaming

8gbaje cares not only about protecting your data, but also about your overall well-being. To learn more about playing responsibly, visit our Responsible Gaming page. You will also find a lot of useful information in our FAQ section.